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    Latest posts

  • How To Use Dynamic Google Maps Images
    Create dynamic Google Maps images for your chatbot responses
    kb
  • How to route your chatbot for numbers that are greater/less than or equal to a specific number
    Give different reponses depending on the value of the asked number
    kb
  • How to retrieve filtered values from an external database with multiple properties
    Look up specific values your database if you know some of their properties
    kb
  • The Advanced Chatbot Development Course
    Make the right strategic decisions to get your chatbot to a more advanced level
    kb
  • Flow.ai has been acquired by Khoros
    We are thrilled to announce that Flow.ai has joined Khoros
    blog
  • Conversational Calculator How to use Math in your Chatbot
    Learn how to divide, multiply, add and subtract with your chatbot and go beyond simple tasks like answering questions.
    kb
  • Complete Guide From Beginner to Expert in Chatbots and Conversational Design
    Learn how to create your own chatbots without the need of using code
    kb
  • Why do companies with digital customer contact need automation?
    Learn why especially companies with digital customer contact can benefit a lot from chat automation.
    kb
  • Delaying replies
    Use delays between text messages
    blog
  • 4 Steps to Launch Your Bot Successfully
    Make the launch of your chatbot a success
    blog
  • How to improve your chatbot with String Templates
    Create scalable and personalized AI experiences
    kb
  • 3 ways to improve your chatbot by using Timers
    Realize a 400% raise in your reviews
    kb
  • How to create and manage multiple chatbots
    Manage multiple organizations and AI bot projects
    kb
  • How to create an Arabic speaking bot with right-to-left text alignment
    Create an arabic speaking AI chatbot
    kb
  • How to set profile attributes when a user is anonymous
    Set profile attributes and personalize the experience
    kb
  • How to use QR codes for AI chatbots on Web, Messenger, and WhatsApp
    Create QR codes and oboard customers to your chatbot
    kb
  • How to integrate a Flow.ai chatbot with Instapage in 3 steps
    Integrate your bot with your landing page
    kb
  • Creating an SMS chatbot using Twilio
    Integrate your bot with Twilio SMS in simple steps
    kb
  • How to import contacts
    Import contacts and broadcast messages via your favorite messaging channel
    kb
  • Engage with customers using Khoros and SMS text messaging
    Increase your reviews up to 400%
    kb
  • Conversational Reviews
    Increase the number of reviews with 400%
    kb
  • The alternative option
    Gather information and provide an alternative option to avoid a bot fail.
    kb
  • Deflecting phone calls to WhatsApp
    Transfer and deflect phone calls to WhatsApp using Twilio
    kb
  • How to retrieve data from a database
    Retrieve data from a database and personalize the customer journey
    kb
  • How to send chatbot data to a database
    Extract valuable information and integrate with your own database
    kb
  • Free usage for COVID-19 solutions
    Use Flow.ai to respond to questions due to COVID-19 over phone, social media and messaging channels.
    blog
  • How to send a confirmation of receipt by email
    Confirm a received message by email to your user
    kb
  • How to let your bot handle images in 3 steps
    Ever thought about letting the bot handle images that are being sent by the user?
    kb
  • How to create a dynamic opening based on the part of the day
    Personalize the experience and tailor opening messages.
    kb
  • How to re-use intents
    Make your life easier and re-use your trained intents.
    kb
  • Chatbot Handoff How to nail the bot to human handoff
    It is better to have a bot with a narrow scope and a seamless handoff then a bot with a wide scope that lacks the handoff. Now go ahead, and nail that handoff.
  • 3 Steps to get started with the new Chatapp
    Receive incoming messages from WhatsApp, Messenger and Web and responds from one single online environment
    kb
  • A/B Testing in Chatbots
    In marketing, A/B testing is essential. You can now use this powerful feature in your chatbot.
    kb
  • Multi-channel design - How to create 1 chatbot for WhatsApp, Messenger, and Web
    Create one chatbot and integrate that same experience with WhatsApp, Facebook Messenger, and Web
    blog
  • Young Uitzenden - Mobile applying for jobs via a WhatsApp chatbot
    How Young Uitzenden gets 74% more registrations with a WhatsApp chatbot.
    kb
  • How to deflect calls for customer service in 3 steps
    Deflect calls to your customer’s favorite messaging channel. Automate simple questions and allow your agents to follow-up from home.
    blog
  • Digital opportunities for companies during the COVID-19 (Corona) crisis
    Embrace digital technology and focus on the work that matters.
    blog
  • Customer service during the Corona crisis
    How to keep servicing customers while your customer service department is at home
    blog
  • Ultimate Festival chatbot - One bot to rule them all
    Looking for a way to create 1 bot for multiple events or festivals? Create one that serves each of the events.
    kb
  • Best Practices for gathering information with a chatbot
    A chatbot is great to gather data and user input. Have look at these best practices for optimal performance.
    kb
  • 3 Chatbot best practices for answering simple questions
    That bot that can answer simple questions sounds great but how do I get there? Besides having a clear interface or Web Widget for your users you should think about incorporating the following 3 options.
    kb
  • Accept payments via your chatbot
    Increase your sales with payments and bring your bot to the next level
    kb
  • How to use a WhatsApp chatbot for participant registration and event information
    On March 17 2020 we organized a Conversational Commerce event called Behind the Screens. Under the motto "practice what you preach" we decided to let participants sign up via a WhatsApp chatbot!
    blog
  • How 333travel is revolutionizing the travel industry
    Artificial intelligence to keep in touch, in a personal way, outside opening hours. That is what 333travel uses their chatbot Joy for.
    blog
  • The team behind a chatbot dream 3 roles explained
    Make your chatbot dream come true with 3 essential roles
    kb
  • How to integrate Flow.ai with WhatsApp for Business by 360Dialog
    Integrate WhatsApp with Flow.ai and engage with your users.
    kb
  • 4 Ways to Increase Chatbot Engagement on your website
    In this article the focus is to show you how to get more people into your Chatbot funnel, we’ll show you 4 different ways to increase engagement.
    kb
  • How to clear the Web Widget
    Clear the Web Widget and start all over
    kb
  • A chatbot on WhatsApp, how does this work?
    A chatbot on WhatsApp works similar to other messaging channels. A customer can contact a company using the number used for WhatsApp.
    blog
  • How to build a chatbot quiz for WhatsApp
    Learn how to to build a chatbot quiz for WhatsApp, messenger and web
    kb
  • Create Parameters with Cloud Code Actions
    See how to create parameters with cloud code
    kb
  • Create a location-aware chatbot and find nearest store locations around the user
    Learn how to use the location of your users to find the nearest store locations
    kb
  • How A.S. Watson Group automates 70% of their questions with Kruidvat Netherlands and ICI PARIS XL Netherlands
    The retail industry is changing rapidly and developments in the field of artificial intelligence and conversational interfaces offer opportunities for optimizing customer service.
    blog
  • How to launch your WhatsApp chatbot
    After designing and testing, it is time to launch your WhatsApp chatbot. Read how you can launch your WhatsApp chatbot.
    blog
  • How to test your WhatsApp chatbot
    After designing your chatbot it is recommended to test the experience on WhatsApp. Read how you can test your WhatsApp chatbot with your own mobile phone.
    blog
  • How to Handle the Unknown, What to do when your Chatbot Fails?
    People are not perfect, the same goes for chatbots. Even though you spent a decent amount of time on designing, testing and you are using advanced Deep Learning techniques, your bot will fail. Make sure to prepare your bot for the unknown and set up an environment so that you can learn from these failures.
    kb
  • 3 Ways To Improve Your Chatbot By Using Zapier
    Zapier is a service that allows you to integrate your bot to many other apps and tools. Connect your bot and check it out.
    kb
  • 5 Ways To Improve Your Chatbot By Using Conditions
    One of the most simple but yet powerful features within Flow.ai are conditions. You might know them as if/else statements. With these statements you can create advanced cases in a simple way without coding.
    kb
  • Buttons to set parameters
    Use buttons within your chatbot to set variables or parameters and easily follow up with conditions.
    kb
  • How to catch API errors within Code actions
    See how to get more details when API requests fail
    kb
  • Count sessions per Channel or Widget
    How popular is your bot on different channels?
    kb
  • Entities instead of multiple intents
    Having several intents that look like each other is dramatic for the performance of your AI-model.
    kb
  • Handle multiple user or customer messages
    When you’re trying to capture a message from a user you may encounter a scenario where they answer in more than 1 message.
    kb
  • Send and receive files or attachments
    Use your bot to receive and send files
    kb
  • Pausing the bot
    Pause the bot and prevent it from responding to new input
    kb
  • Where to find your Organization ID
    This article shows you where to find your Organization ID within the Flow platform.
    kb
  • How to use existing data to create context for your chatbot
    Just like a good sales person, a good chatbot should be aware of the context to deliver valuable experiences.
    kb
  • The Feedback Flow
    Ask feedback for feedback, measure performance and optimize your chatbot
    kb
  • How to change the language or brain of your bot
    Change the language or brain of your bot for better language understanding (NLU)
    kb
  • How to capture user input
    Capture user input to create tickets, make API-calls or to integrate with external services.
    kb
  • How to reset your password
    Forgot your password? No worries, reset
    kb
  • How to export and duplicate your project
    Use the back-up functionality to import, export and copy or duplicate your project.
    kb
  • Chatbot Marketing From Facebook ad to conversion
    Facebook has been a popular social media platform for years and is suitable for advertisements. Increase your conversion by using conversational advertisement. Use the interaction to generate more leads or switch directly to conversion.
    blog
  • How to use an HR Chatbot for recruitment, applying via WhatsApp
    WhatsApp is one of the most popular messaging apps worldwide with 2 billion users. Since 2019 companies can also use the official WhatsApp Business API. With the enormous reach of WhatsApp, it is therefore logical that companies search for new talents and employees via this channel.
    blog
  • How to add a Web Widget to your Wordpress website
    Add your chatbot to your wordpress website in just a few simple steps
    kb
  • How to jump to the middle of a flow
    Learn how to jump to the middle of a flow by using events
    kb
  • Smart chatbot provides Par-T festival visitors with quick answers to festival questions at any time
    Par-T has developed a chatbot together with Imagy and Flow.ai to handle frequently asked questions during busy periods.
    blog
  • WhatsApp click to chat links
    Use wa.me links to directly send text to a WhatsApp number and trigger corresponding Flow.
    kb
  • How to configure handover protocol for Facebook Messenger bots
    The Handover Protocol allows you to combine a bot with different live chat applications
    kb
  • Creating a Chatbot Business Case
    Getting started with chatbots is easy, but you need to have a business case to make it a long-term success.
    blog
  • The easiest way to capture and validate an address
    Learn how to extract and validate addresses using the Google Maps Geocoding API
    kb
  • Different types of chatbots: Rule-based vs. NLP
    The differences between a rule-based and NLP or AI chatbot
    blog
  • 5 Reasons to Use a Chatbot
    A chatbot can add enormous value to your business. Read about 5 reasons to start with a bot via Web, WhatsApp, Messenger or other channels.
    blog
  • What is a chatbot?
    An introduction to Conversational AI and chatbots.
    blog
  • Working with dates
    Learn how to extract and format dates
    kb
  • Camping assistant Robin, a chatbot for camping sites
    Use a chatbot to help customers with bookings and find accommodations. This case provides a practical example for campsites, but can also be applied to hotels.
    blog
  • Customer Service via WhatsApp
    WhatsApp is very accessible to customers and therefore a channel with a lot of potential for companies.
    blog
  • New Pricing Plans 2019
    Our new pricing plans are live!
    kb
  • How to combine functions in Javascript
    Learn combining multiple Javascript functions in 3 simple steps
    kb
  • How to check if the user is on the homepage or specific page
    Change the opening event based on a specific page
    kb
  • How to check if the user is on mobile or desktop pc
    Adjust the interaction based on the device that your user is using.
    kb
  • Our Biggest UI Update Yet
    The August UI update explained
    kb
  • How to use carousels
    Carousels are shaped by multiple cards, use carousels to enrich the User Experience
    kb
  • How to duplicate flows
    Save time by duplicating your flows
    kb
  • How to create buttons
    Create buttons to enrich the User Experience
    kb
  • How Reon Iceland teaches children to create a chatbot game
    Reon Iceland teaches mathematically gifted children how to program and how to create a chatbot that can play a game with them.
    blog
  • How McDonald's directly answers questions
    Customers want to be able to ask their questions quickly and easily and get an answer right away. A chatbot is a great way to automate this.
    blog
  • How to branch your chatbot
    When designing a flow with multiple options you might want to branch or split your flow. This article will show how to branch your flows by combining multiple triggers.
    kb
  • Create quick replies in Cloud Code Actions
    Use cloud code actions to add quick replies to your text reply.
    kb
  • How to send emails to multiple recipients
    Use cloud code to send e-mail to multiple recipients
    kb
  • How to schedule and broadcast chatbot messages
    Use tags, create segments, schedule and broadcast your messages regularly or at a specific day and time.
    kb
  • How to use Facebook Messenger's m.me link in your chatbot
    Combine Facebook's m.me link with Flow.ai and boost your brand.
    kb
  • Javascript Comments
    Use JavaScript comments to explain code and prevent execution of code
    kb
  • How to create a Webview in 3 steps
    Use Flow.ai to create webviews and increase the customer journey. This article will show how to create webviews in 3 steps.
    kb
  • How to check if an object property is undefined
    In JavaScript you can check if the property of an object is undefined. Based on the outcome you can adjust your flows.
    kb
  • Store Parameters
    Store or Save parameters and use them later on in your design
    kb
  • Track chatbot links
    How to track links that are incorporated in your chatbot
    kb
  • Analyzing Chatbot Performance
    How to analyze the performance of your chatbot
    kb
  • Delayed opening
    Proactively engage with your users after seconds
    kb
  • Channel specific flows
    Change your flows based on the channels of your user
    kb
  • Trigger the bot from within Front
    Operate the bot and trigger flows using the Front plugin
    kb
  • How pausing and resuming works with Front
    Explaining when and why a bot pauses or resumes
    kb
  • Setting up a Handoff workflow with Front
    Set up Front to view only conversations that need assistance from an agent
    kb
  • How to hand over to a human agent
    Switch from your bot to an agent
    kb
  • Send text versus trigger event
    The differences between sending text and triggering events
    kb
  • How to loop flows
    Looping flows is often used to check data and provide your users with an opportunity to adjust
    kb
  • How to check and verify user input
    This articles shows you how verify or check user input before proceeding
    kb
  • The Pros and Cons of a WhatsApp Chatbot
    How bots work within WhatsApp
    kb
  • How to create a Dynamic URL
    Create links in a dynamic way
    kb
  • How to use Quick Replies
    Guide a user and improve the experience
    kb
  • How to Enable or Disable Push Notification
    Instructions how to turn off notifications
    kb
  • How to use Business Hours
    Easily manage time windows or opening hours
    kb
  • How To Structure Your Flows
    Keep your project tightly organized with these useful tips
    kb
  • Sending Emails with a Chatbot
    You can easily send custom emails
    kb
  • Code Actions Best Practices
    Some tips when writing code actions
    kb
  • How Samsung improves the customer journey
    Reduce customer effort and save costs using conversational AI
    blog
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