Latest posts

Direct een WhatsApp chatbot testen
Na het designen van een bot is het verstandig om jouw bot testen op WhatsApp. Lees in dit artikel hoe je whatsapp chat experience test.
blog
How to jump to the middle of a flow
Learn how to jump to the middle of a flow by using events
kb
WhatsApp click to chat links
Use wa.me links to directly send text to a WhatsApp number and trigger corresponding Flow.
kb
How to configure handover protocol for Facebook Messenger bots
The Handover Protocol allows you to combine a bot with different live chat applications
kb
Hoe maak je een chatbot business case
Beginnen met chatbots is eenvoudig, maar je het een business case nodig om een lange termijn succes te maken
blog
The easiest way to capture and validate an address
Learn how to extract and validate addresses using the Google Maps Geocoding API
kb
Verschillende soorten chatbots Rule-based vs. NLP
De verschillen tussen een rule based en NLP of AI chatbot
blog
5 Redenen om een Chatbot in te zetten
Een chatbot kan enorme waarde toevoegen aan jouw business. Lees hier 5 redenen waarom je een bot in zou zetten.
blog
Wat is een chatbot?
Een introductie in conversational AI en chatbots.
blog
Klantenservice via WhatsApp
WhatsApp is erg toegankelijk voor klanten en daarom een kanaal met veel potentie voor bedrijven.
blog
Working with dates
Learn how to extract and format dates
kb
Kampeerassistent Robin, een chatbot voor campings
Zet een chatbot in om klanten te helpen bij boekingen en het vinden accommodaties. Deze case geeft een praktijkvoorbeeld voor campings maar kan ook toegepast worden op hotels.
blog
New Pricing Plans 2019
Our new pricing plans are live!
kb
How to combine functions in Javascript
Change the opening event based on a specific page
kb
How to check if the user is on the homepage or specific page
Change the opening event based on a specific page
kb
How to check if the user is on mobile or desktop pc
Adjust the interaction based on the device that your user is using.
kb
Our Biggest UI Update Yet
The August UI update explained
kb
How to use carousels
Carousels are shaped by multiple cards, use carousels to enrich the User Experience
kb
How to duplicate flows
Save time by duplicating your flows
kb
How to create buttons
Create buttons to enrich the User Experience
kb
How Reon Iceland teaches children to create a chatbot game
Reon Iceland teaches mathematically gifted children how to program and how to create a chatbot that can play a game with them.
blog
How McDonald's directly answers questions
Customers want to be able to ask their questions quickly and easily and get an answer right away. A chatbot is a great way to automate this.
blog
Hoe McDonald's vragen direct beantwoord
Klanten willen in staat zijn om hun vragen snel en gemakkelijk te stellen en hebben het liefst direct antwoord. Een chatbot is een mooie manier om dit te automatiseren.
blog
How to branch your chatbot
When designing a flow with multiple options you might want to branch or split your flow. This article will show how to branch your flows by combining multiple triggers.
kb
Create quick replies in Cloud Code Actions
Use cloud code actions to add quick replies to your text reply.
kb
How to send emails to multiple recipients
Use cloud code to send e-mail to multiple recipients
kb
How to schedule and broadcast chatbot messages
Use tags, create segments, schedule and broadcast your messages regularly or at a specific day and time.
kb
How to use Facebook Messenger's m.me link in your chatbot
Combine Facebook's m.me link with flow.ai and boost your brand.
kb
Javascript Comments
Use JavaScript comments to explain code and prevent execution of code
kb
How to create a Webview in 3 steps
Use flow.ai to create webviews and increase the customer journey. This article will show how to create webviews in 3 steps.
kb
How to check if an object property is undefined
In JavaScript you can check if the property of an object is undefined. Based on the outcome you can adjust your flows.
kb
Store Parameters
Store or Save parameters and use them later on in your design
kb
Track chatbot links
How to track links that are incorporated in your chatbot
kb
Analyze Chatbot Performance
How to analyze the performance of your chatbot
kb
Delayed opening
Proactively engage with your users after seconds
kb
Channel specific flows
Change your flows based on the channels of your user
kb
Trigger the bot from within Front
Operate the bot and trigger flows using the Front plugin
kb
How pausing and resuming works with Front
Explaining when and why a bot pauses or resumes
kb
Setting up a Handoff workflow with Front
Set up Front to view only conversations that need assistance from an agent
kb
How to hand over to a human agent
Switch from your bot to an agent
kb
Send text versus trigger event
The differences between sending text and triggering events
kb
How to loop flows
Looping flows is often used to check data and provide your users with an opportunity to adjust
kb
How to check and verify user input
This articles shows you how verify or check user input before proceeding
kb
The Pros and Cons of a WhatsApp Chatbot
How bots work within WhatsApp
kb
How to create a Dynamic URL
Create links in a dynamic way
kb
How to use Quick Replies
Guide a user and improve the experience
kb
How to Enable or Disable Push Notification
Instructions how to turn off notifications
kb
How to use Business Hours
Easily manage time windows or opening hours
kb
How To Structure Your Flows
Keep your project tightly organized with these useful tips
kb
How Trials Work
Everything you need to know about trials
kb
Sending Emails
You can easily send custom emails
kb
Code Actions Best Practices
Some tips when writing code actions
kb
How Samsung improves the customer journey
Reduce customer effort and save costs using conversational AI
blog
Hoe Samsung de klantreis verbetert
Ontlast de klantenservice en bespaar tijd door het gebruik van conversational AI
blog