Latest posts

One of the most simple but yet powerful features within Flow.ai are conditions. You might know them as if/else statements. With these statements you can create advanced cases in a simple way without coding.

See how to get more details when API requests fail

How popular is your bot on different channels?

Having several intents that look like each other is dramatic for the performance of your AI-model.

When you’re trying to capture a message from a user you may encounter a scenario where they answer in more than 1 message.

Use your bot to receive and send files

Pause the bot and prevent it from responding to new input

This article shows you where to find your Organization ID within the Flow platform.

Just like a good sales person, a good chatbot should be aware of the context to deliver valuable experiences.

Ask feedback for feedback, measure performance and optimize your chatbot

Change the language or brain of your bot for better language understanding (NLU)

Capture user input to create tickets, make API-calls or to integrate with external services.

Forgot your password? No worries, reset

Use the back-up functionality to import, export and copy or duplicate your project.

Learn how to jump to the middle of a flow by using events

Learn how to jump to the middle of a flow by using events

Use wa.me links to directly send text to a WhatsApp number and trigger corresponding Flow.

The Handover Protocol allows you to combine a bot with different live chat applications

Learn how to extract and validate addresses using the Google Maps Geocoding API

Learn how to extract and format dates

Our new pricing plans are live!

Change the opening event based on a specific page

Change the opening event based on a specific page

Adjust the interaction based on the device that your user is using.

The August UI update explained

Carousels are shaped by multiple cards, use carousels to enrich the User Experience

Save time by duplicating your flows

Create buttons to enrich the User Experience

When designing a flow with multiple options you might want to branch or split your flow. This article will show how to branch your flows by combining multiple triggers.

Use cloud code actions to add quick replies to your text reply.

Use cloud code to send e-mail to multiple recipients

Use tags, create segments, schedule and broadcast your messages regularly or at a specific day and time.

Combine Facebook's m.me link with flow.ai and boost your brand.

Use JavaScript comments to explain code and prevent execution of code

Use flow.ai to create webviews and increase the customer journey. This article will show how to create webviews in 3 steps.

In JavaScript you can check if the property of an object is undefined. Based on the outcome you can adjust your flows.

Store or Save parameters and use them later on in your design

How to track links that are incorporated in your chatbot

How to analyze the performance of your chatbot

Proactively engage with your users after seconds

Change your flows based on the channels of your user

Operate the bot and trigger flows using the Front plugin

Explaining when and why a bot pauses or resumes

Set up Front to view only conversations that need assistance from an agent

Switch from your bot to an agent

The differences between sending text and triggering events

Looping flows is often used to check data and provide your users with an opportunity to adjust

This articles shows you how verify or check user input before proceeding

How bots work within WhatsApp

Create links in a dynamic way

Guide a user and improve the experience

Instructions how to turn off notifications

Easily manage time windows or opening hours

Keep your project tightly organized with these useful tips

Everything you need to know about trials

You can easily send custom emails

Some tips when writing code actions