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Trigger Flows within Front

From within Front an agent can manually start bot flows using the Flow.ai Front plugin.

Setting up events

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Within the Flow designer you need to add different triggers. For each trigger you need to manually specify if they are allowed to be triggered by human agents.

Triggering events

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After selecting a conversation the plugin will show a dropdown with all events that are allowed to be triggered by agents.

To trigger the event, select it and press the Trigger event button. After triggering the event, the bot will automatically resume operation.

Troubleshooting

If you are unable to trigger a specific event, please check the dashboard notifications. It might be you are triggering an event that breaks on for example a code action.

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