Back to Blog

How to integrate Flow.ai with CMs WhatsApp for Business API

Connect Flow.ai with WhatsApp and provide customer service and automate messages. Integrating WhatsApp with Flow.ai can be done via 360Dialog. They offer access to the official WhatsApp Business API. Follow these 3 steps to integrate WhatsApp with your bot. The Webhook url, product token and production phone number are required. You can leave other fields empty.

1. Share the Flow.ai Webhook URL with 360Dialog

360Dialog will assist you in setting up your WhatsApp for Business account. For the connection between Flow.ai and 360Dialog, you need to share the WhatsApp Webhook URL with CM. You can copy the Webhook URL from the Flow.ai dashboard and send it by e-mail to your customer success manager at CM.

Chatbot Flow.ai 360Dialog WhatsApp

2. Copy Product Token from 360Dialog

After your Webhook URL has been processed by your customer success manager at CM you can head over to the Messaging Gateway and copy your Product Token

Chatbot Flow.ai 360Dialog WhatsApp
Chatbot Flow.ai 360Dialog WhatsApp

3. Add Product Token and Production phone number in Flow.ai

Head over to your WhatsApp integration within Flow.ai, paste your product token and add your production phone number. Congratulations, your bot is now connected to WhatsApp.

Chatbot Flow.ai 360Dialog WhatsApp
Get StartedContact us