Back to Blog

How to integrate Flow.ai with CMs WhatsApp for Business API

Connect Flow.ai with WhatsApp and provide customer service and automate messages. Integrating WhatsApp with Flow.ai can be done via CM.com. They offer access to the official WhatsApp Business API. Follow these 3 steps to integrate WhatsApp with your bot. The Webhook url, product token and production phone number are required. You can leave other fields empty.

1. Share the Flow.ai Webhook URL with CM.com

CM.com will assist you in setting up your WhatsApp for Business account. For the connection between Flow.ai and CM.com, you need to share the WhatsApp Webhook URL with CM. You can copy the Webhook URL from the Flow.ai dashboard and send it by e-mail to your customer success manager at CM.

Chatbot Flow.ai CM.com WhatsApp

2. Copy Product Token from CM.com

After your Webhook URL has been processed by your customer success manager at CM you can head over to the Messaging Gateway and copy your Product Token

Chatbot Flow.ai CM.com WhatsApp
Chatbot Flow.ai CM.com WhatsApp

3. Add Product Token and Production phone number in Flow.ai

Head over to your WhatsApp integration within Flow.ai, paste your product token and add your production phone number. Congratulations, your bot is now connected to WhatsApp.

Chatbot Flow.ai CM.com WhatsApp
Get StartedContact us