How to test your WhatsApp chatbot
WhatsApp for Business is a channel with great potential for customer service and marketing.
To reach this potential is important to create a chatbot business case and to test your conversational experience.
You can test your WhatsApp chatbot in 2 ways:
- The ‘Try it out’ window in Flow.ai
- WhatsApp Testing
Testing in “Try it out”
If you are logged in into the Flow.ai platform you will find a button above with the text “Try it out”. Here you can directly test your bot. This functionality is mainly used during the design process.
Is your chatbot design ready for WhatsApp native testing? Then head over to the integration section and select WhatsApp. There, you can enter your own mobile phone number. Your number is now connected to your chatbot.
Now select ‘WhatsApp’ next to the ‘Try it out’ and send a message to your bot. If you do not use WhatsApp for desktop, you can also send a WhatsApp message via your phone to:
+316 335 679 93
You will now experience how your chatbot behaves in WhatsApp without requesting access to the official WhatsApp Business API.
If your prefer testing with multiple employees, simply add their phone numbers and they’re good to go.
Ready for Launch
When your bot is ready for an official release, you can request access from within Flow.ai. Head over to Integration section and select Request Access from the WhatsApp integration and our team will contact you.