Go from calls to messaging and enhance the customer experience with conversational IVR
Work at Home is here to stay. Handle questions whenever, wherever
Bots lead to faster response times and first call resolution, even when your team is busy or offline
Move your customers to lower cost messaging channels like WhatsApp or SMS
Design a smart IVR.
Create and update a phone dialog system in real-time. Work with text-to-speech, speech to text and prerecorded audio.
Route to the right channel.
Deflect calls to the channel your customer prefers like Messenger, ABC or WhatsApp.
Unlike phone calls, customers using messaging platforms do not need to be concurrently active in the conversation with your company. This greatly improves the overall customer experience.
From initial ideas to full-fledged solutions
Design, prototype and measure all in one package
compared to code based solutions
Of conversations automated
Explore why over 15,000 companies create bots using Flow.ai