Automate Customer service.

Super charge your help desk and service agents by automating messaging on any channel

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Save support costs

Create a bot that solves problems instantly and reduces human support

Increase productivity

Free up your team to focus on more complex inquiries that drive sales and loyalty

Happier customers

Bots lead to faster response times and first call resolution even when your team is busy or offline

Customers can never wait.

Boost your customer experience with a virtual agent that makes everything fast and easy.

All features

Messaging is better.

Providing high-quality customer service on channels consumers prefer is the key to fostering loyal customers.

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Achieve Results
Using intelligent automation to empower live agents is a no-brainer

25%

Fully automated conversations
On average, up to 90%

20%

On average reduction of
live agents needed

15%

On average improvement in
customer satisfaction

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Contact center integrations.

Connect to customer service tools and create the perfect hybrid solution with human agents. Support complex fallback, handover and hand-back scenarios

Built-in integrations

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Contact center integrations

Security and privacy by Design.

GDPR compliance

We help customers comply with privacy regulations and adjust our software according to GDPR. Flow.ai works by the ISO 27001 data security standard

Secure Infrastructure

We set high standards for security. We host our infrastructure with HIPAA, PCI, or SOC 2 compliant providers located in the EU region.

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How Samsung improves the customer journey
Reduce customer effort and save costs using conversational AI

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