Any project can expect input it has not been designed for. To deal with these situations, Flow.ai allows you to create different fallback and handover scenarios.
Just like responding to any text input, you can design flows that respond to unknown input.
Just like any other trigger and flow setup, you can design what happens next.
Handing over to an agent
If you want to hand over a conversation to a human agent, you can do this by using the handover action.
By default this will automatically pause the bot for a number of minutes.
You can configure the pause duration within the project > brains settings screen.