Audience
Audience provides an overview of all contacts interacting with your project.
Contacts
Contacts are related to channels. Once a person interacts they will show up in the contacts list.
Segments
Group contacts together using segments. Segments can be created by specifying conditions. Typically tags are a good way to build a segment of persons that for example opted in for a certain message; like a pre-order of a product.
Import
We provide a way to import contacts for channels that support phone numbers (MSISDN) using a CSV file.
CSV File
The following example demonstrates a CSV file that can be imported
full name,phone number,first name,last name,language
John Doe,+14155552682,John,Doe,en
full name
A required field. If the name is unknown, simply add Anonymous
phone number
Required MSISDN. Provide the phone number in the E.164 format
E.164 phone number formatting entails the following:
- A + (plus) sign (replacing the International Call Prefix like 011)
- International Country Calling code
- Local Area code
- Local Phone number
For example: +14155552682
first name
Optional first name
last name
Optional last name
language
Optional two letter language code based on ISO 639-1.