Audience provides an overview of all contacts interacting with your project.
Contacts are related to channels. Once a person interacts they will show up in the contacts list.
Group contacts together using segments. Segments can be created by specifying conditions. Typically tags are a good way to build a segment of persons that for example opted in for a certain message; like a pre-order of a product.
We provide a way to import contacts for channels that support phone numbers (MSISDN) using a CSV file.
The following example demonstrates a CSV file that can be imported
full name,phone number,first name,last name,language John Doe,+14155552682,John,Doe,en
A required field. If the name is unknown, simply add
Required MSISDN. Provide the phone number in the E.164 format
E.164 phone number formatting entails the following:
- A + (plus) sign (replacing the International Call Prefix like 011)
- International Country Calling code
- Local Area code
- Local Phone number
For example: +14155552682
Optional first name
Optional last name
Optional two letter language code based on ISO 639-1.