Audience

Audience provides an overview of all contacts interacting with your project.

Contacts

Contacts are related to channels. Once a person interacts they will show up in the contacts list.

Segments

Group contacts together using segments. Segments can be created by specifying conditions. Typically tags are a good way to build a segment of persons that for example opted in for a certain message; like a pre-order of a product.

Import

We provide a way to import contacts for channels that support phone numbers (MSISDN) using a CSV file.

CSV File

The following example demonstrates a CSV file that can be imported

full name,phone number,first name,last name,language,tag SUCCESSFULL_LEAD,tag OCTOBER_SALE,metadata channel_whatsapp
John Doe,+14155552682,John,Doe,en

full name

A required field. If the name is unknown, simply add Anonymous

phone number

Required MSISDN. Provide the phone number in the E.164 format

E.164 phone number formatting entails the following:

• A + (plus) sign (replacing the International Call Prefix like 011)
• International Country Calling code
• Local Area code
• Local Phone number

For example: +14155552682

first name

Optional first name

last name

Optional last name

language

Optional two letter language code based on ISO 639-1.

tag

Optional tags that can be attached to all imported contacts. You can specify as much as you need by putting next structure tag {TAG_NAME} to the headers of your csv file. Length of a single tag is limited by 1024 characters.

metadata

Optional metadata fields that can be attached to all imported contacts. You may want to use this information later in cloud actions or flow conditions. You can specify as much as you need by putting next structure metadata {KEY_VALUE} to the headers of your csv file. Length of a single metadata key/value record is limited by 1024 characters.