Audience

Audience provides an overview of all contacts interacting with your project.

Contacts

Contacts are related to channels. Once a person interacts they will show up in the contacts list.

Segments

Group contacts together using segments. Segments can be created by specifying conditions. Typically tags are a good way to build a segment of persons that for example opted in for a certain message; like a pre-order of a product.

Import

We provide a way to import contacts for channels that support phone numbers (MSISDN) using a CSV file.

CSV File

The following example demonstrates a CSV file that can be imported

full name,phone number,first name,last name,language
John Doe,+14155552682,John,Doe,en

full name

A required field. If the name is unknown, simply add Anonymous

phone number

Required MSISDN. Provide the phone number in the E.164 format

E.164 phone number formatting entails the following:

  • A + (plus) sign (replacing the International Call Prefix like 011)
  • International Country Calling code
  • Local Area code
  • Local Phone number

For example: +14155552682

first name

Optional first name

last name

Optional last name

language

Optional two letter language code based on ISO 639-1.

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