Documentation - Khoros Flow
  • Getting started
  • Triggers & Replies
  • Actions
  • Integrations
  • Guides
  • API

›Design How To​s

Guides

  • Overview
  • Learn

    • Beginner guide
    • Advanced guide

    Design How To​s

    • How to use timers
    • How to integrate with Zapier
    • How to increase web widget engagement
    • How to use Conditions
    • How to set parameters using buttons
    • How to send conversational reviews
    • Count sessions per Channel or Widget
    • How to use entities instead of multiple intents
    • How to handle multiple inbound messages
    • How to branch your chatbot
    • How to capture user input
    • How to change the language of your bot
    • How to clear the Flow web widget
    • How to create an Arabic speaking bot
    • How to create and manage multiple chatbots
    • How to create buttons
    • How to duplicate flows
    • How to export and duplicate a project
    • How to handle unknown input
    • How to use string templates
    • How to jump to the middle of a flow
    • How to loop flows
    • How to re-use intents
    • How to reset your password
    • How to schedule and broadcast chatbot messages
    • How to structure flows
    • How to use Business Hours
    • How to use carousels
    • How to use data to create context
    • How to use Quick Replies
    • How to pause a bot
    • How to send and receive files or attachments
    • How to deal with unexpected input
    • How to gather user feedback
    • How to track links
    • How to use WhatsApp click to chat links
    • How to accept payments
    • How to deflect calls to WhatsApp
    • How to delay replies
    • How to engage with customers using SMS
    • How to import contacts
    • How to test your WhatsApp chatbot
    • How to use Messenger m.me links
    • How to do multi-channel design

    Code How To​s

    • Code actions best practices
    • How to trigger channel specific flows
    • How to use math in a bot
    • How to create a location-aware bot
    • Create Parameters with Cloud Code Actions
    • How to use quick replies in code actions
    • How to add a delayed opening to the web widget
    • How to build a chatbot quiz for WhatsApp
    • How to catch API errors within Code actions
    • How to verify user input
    • How to check if an object property is undefined
    • How to create a dynamic opening based on the part of t…
    • How to create a Dynamic URL
    • How to create a Webview
    • Handle images in 3 steps
    • How to retrieve data from a database
    • How to connect with an external database
    • How to route back to the last flow
    • How to route your chatbot based on numeric input
    • How to send a confirmation email
    • How to send chatbot data to a database
    • How to send emails to multiple recipients
    • How to create Google maps images
    • How to use QR codes
    • How to use Javascript Comments in actions
    • How to send emails
    • How to store Parameters
    • How to capture and validate an address
    • How to find your Organization ID
    • How to work with dates
    • How to integrate with Wordpress
    • How to check if the user is on mobile or desktop
    • How to trigger bot events based on the page
    • How to combine functions in Javascript
    • How to set profile attributes

    Handover How To​s

    • Fallback
    • Chatbot Handoff How to nail the bot to human handoff
    • How to pause and resume a bot in Front
    • How to Enable or Disable Push Notification
    • How to hand over to a human agent
    • Send text versus trigger event
    • How to setup handoff with Front
    • THow to trigger flows inside Front

    Other

    • Audience
    • Projects
    • Analytics
    • Data retention

How to schedule and broadcast chatbot messages

Use tags, create segments, schedule and broadcast your messages regularly or at a specific day and time.

Scheduler user interface

In this guide the Audience and Scheduler feature will be explained. This functionality is helpful for:

  • Sending Updates
  • Marketing campaigns

The video will show you an example of the user interface when combining the broadcast feature of Flow.ai with Messenger. The article below will cover a use case where you can use multiple tags to deliver personalized content.

1. Design your bot & Add tags

To create segments from your audience you can add "Tags" to your design. You can drag & drop the "Tags" reply into your canvas. The example below shows you how to combine quick replies, events and tags to create segments. Allowing you to tailor campagins to the user's specific needs, without any coding.

add tags to your design
add more tags to your design

It might be the case that your user wants to add multiple tags. To add multiple tags you can loop back if the user wants to receive updates from multiple categories. More information regarding looping flows can be found at our article: How to loop flows.

2. Create an audience or segment

The Audience section allows you to create segments and grow your audience. Add a condition to create a segment that contains the people that want to receive "sale" updates.

create segments

3. Schedule and broadcast messages

When your design and segment has been created, you can use the scheduler to broadcast messages to your users. Instruct the bot to:

  • Trigger an event
  • Add a Tag
  • Remove a Tag

When setting a apecific date & time, the bot will trigger the event at the scheduled time. To test the events from your device you could add a text trigger e.g. "testsale". That text trigger should then trigger the corresponding event name.

create more segments
← How to reset your passwordHow to structure flows →
  • 1. Design your bot & Add tags
  • 2. Create an audience or segment
    • 3. Schedule and broadcast messages
Docs
Getting StartedBasic conceptsGuides
Platform
StatusSlack community
Resources
Blog
Copyright © 2021 Khoros Flow