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›Design How To​s

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    Design How To​s

    • How to use timers
    • How to integrate with Zapier
    • How to increase web widget engagement
    • How to use Conditions
    • How to set parameters using buttons
    • How to send conversational reviews
    • Count sessions per Channel or Widget
    • How to use entities instead of multiple intents
    • How to handle multiple inbound messages
    • How to branch your chatbot
    • How to capture user input
    • How to change the language of your bot
    • How to clear the Flow web widget
    • How to create an Arabic speaking bot
    • How to create and manage multiple chatbots
    • How to create buttons
    • How to duplicate flows
    • How to export and duplicate a project
    • How to handle unknown input
    • How to use string templates
    • How to jump to the middle of a flow
    • How to loop flows
    • How to re-use intents
    • How to reset your password
    • How to schedule and broadcast chatbot messages
    • How to structure flows
    • How to use Business Hours
    • How to use carousels
    • How to use data to create context
    • How to use Quick Replies
    • How to pause a bot
    • How to send and receive files or attachments
    • How to deal with unexpected input
    • How to gather user feedback
    • How to track links
    • How to use WhatsApp click to chat links
    • How to accept payments
    • How to deflect calls to WhatsApp
    • How to delay replies
    • How to engage with customers using SMS
    • How to import contacts
    • How to test your WhatsApp chatbot
    • How to use Messenger m.me links
    • How to do multi-channel design

    Code How To​s

    • Code actions best practices
    • How to trigger channel specific flows
    • How to use math in a bot
    • How to create a location-aware bot
    • Create Parameters with Cloud Code Actions
    • How to use quick replies in code actions
    • How to add a delayed opening to the web widget
    • How to build a chatbot quiz for WhatsApp
    • How to catch API errors within Code actions
    • How to verify user input
    • How to check if an object property is undefined
    • How to create a dynamic opening based on the part of t…
    • How to create a Dynamic URL
    • How to create a Webview
    • Handle images in 3 steps
    • How to retrieve data from a database
    • How to connect with an external database
    • How to route back to the last flow
    • How to route your chatbot based on numeric input
    • How to send a confirmation email
    • How to send chatbot data to a database
    • How to send emails to multiple recipients
    • How to create Google maps images
    • How to use QR codes
    • How to use Javascript Comments in actions
    • How to send emails
    • How to store Parameters
    • How to capture and validate an address
    • How to find your Organization ID
    • How to work with dates
    • How to integrate with Wordpress
    • How to check if the user is on mobile or desktop
    • How to trigger bot events based on the page
    • How to combine functions in Javascript
    • How to set profile attributes

    Handover How To​s

    • Fallback
    • Chatbot Handoff How to nail the bot to human handoff
    • How to pause and resume a bot in Front
    • How to Enable or Disable Push Notification
    • How to hand over to a human agent
    • Send text versus trigger event
    • How to setup handoff with Front
    • THow to trigger flows inside Front

    Other

    • Audience
    • Projects
    • Analytics
    • Data retention

Conversational Reviews

Conversational reviews

Are you sending out emails to gather feedback and reviews? With an average click-through rate of 2,5% that requires a lot of emails to get a proper understanding of your customers’ thoughts.

Can you imagine sending out 10.000 emails and only 250 people will click-through? And from those, only a small percentage will finish your form. If this sounds familiar, then it’s worth implementing conversational reviews.

Integrate with survey tools

Don’t want to create a survey bot yourself? Want more flexibility, advanced analytics or have a preferred solution? Easily integrate Flow.ai with specialized survey tools and platforms like InSocial, SurveyMonkey and others.

What are conversational reviews

Conversational reviews allow you to automatically gather feedback in a conversational way by using chatbots on messaging channels such as WhatsApp, Messenger, and many more. These types of reviews are more interactive and allow you to improve the experience by tweaking your design.

How to improve conversational reviews

To get the most out of your conversational reviews you can tweak your design. By tailoring your chatbot design to your customers you can optimize your experience. Ever thought about including these 3 in your design?

1. Personalize the experience

You don’t randomly ask for feedback. There is a prior process, step, or trigger. That could be the purchase of a product, contact with customer service, or attending an event. Use that knowledge to personalize the experience. Something like “Thank you for your purchase and enjoy your new MacBook Pro, I would like to ask you three more question to further improve our service” will be more personal than “Share your thoughts”.

How to design conversational reviews

2. Work with Timers

Timers can increase responses when using correctly. When your customer doesn’t answer the question after 8 hours the timer will be triggered and you can follow up. It is important to be customer-centric here. Don’t let your bot be that annoying salesperson that keeps on calling.

Instead, try to rephrase the question and make it easier for your customer. Instead of an open question you could know ask a closed variant of the question and add quick replies if supported by your messaging channel.

3. Handoff & Handback

A chatbot that can hand the conversation off to a human agent in a proper way is very useful. Ever thought about handing the conversation back from agent to the bot? After the agent (or bot) answers a question, that is the moment to ask for feedback. You are already in contact with the customer on a messaging channel. Use that moment and to increase responses. The agent can directly trigger specific events in Flow.ai to start the conversational review. This is support within our own chatapp as well as our Live chat integrations.

Feel free to contact us about the possibilities at [email protected].

← How to set parameters using buttonsCount sessions per Channel or Widget →
  • Integrate with survey tools
  • What are conversational reviews
  • How to improve conversational reviews
    • 1. Personalize the experience
    • 2. Work with Timers
    • 3. Handoff & Handback
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