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    Design How To​s

    • How to use timers
    • How to integrate with Zapier
    • How to increase web widget engagement
    • How to use Conditions
    • How to set parameters using buttons
    • How to send conversational reviews
    • Count sessions per Channel or Widget
    • How to use entities instead of multiple intents
    • How to handle multiple inbound messages
    • How to branch your chatbot
    • How to capture user input
    • How to change the language of your bot
    • How to clear the Flow web widget
    • How to create an Arabic speaking bot
    • How to create and manage multiple chatbots
    • How to create buttons
    • How to duplicate flows
    • How to export and duplicate a project
    • How to handle unknown input
    • How to use string templates
    • How to jump to the middle of a flow
    • How to loop flows
    • How to re-use intents
    • How to reset your password
    • How to schedule and broadcast chatbot messages
    • How to structure flows
    • How to use Business Hours
    • How to use carousels
    • How to use data to create context
    • How to use Quick Replies
    • How to pause a bot
    • How to send and receive files or attachments
    • How to deal with unexpected input
    • How to gather user feedback
    • How to track links
    • How to use WhatsApp click to chat links
    • How to accept payments
    • How to deflect calls to WhatsApp
    • How to delay replies
    • How to engage with customers using SMS
    • How to import contacts
    • How to test your WhatsApp chatbot
    • How to use Messenger m.me links
    • How to do multi-channel design

    Code How To​s

    • Code actions best practices
    • How to trigger channel specific flows
    • How to use math in a bot
    • How to create a location-aware bot
    • Create Parameters with Cloud Code Actions
    • How to use quick replies in code actions
    • How to add a delayed opening to the web widget
    • How to build a chatbot quiz for WhatsApp
    • How to catch API errors within Code actions
    • How to verify user input
    • How to check if an object property is undefined
    • How to create a dynamic opening based on the part of t…
    • How to create a Dynamic URL
    • How to create a Webview
    • Handle images in 3 steps
    • How to retrieve data from a database
    • How to connect with an external database
    • How to route back to the last flow
    • How to route your chatbot based on numeric input
    • How to send a confirmation email
    • How to send chatbot data to a database
    • How to send emails to multiple recipients
    • How to create Google maps images
    • How to use QR codes
    • How to use Javascript Comments in actions
    • How to send emails
    • How to store Parameters
    • How to capture and validate an address
    • How to find your Organization ID
    • How to work with dates
    • How to integrate with Wordpress
    • How to check if the user is on mobile or desktop
    • How to trigger bot events based on the page
    • How to combine functions in Javascript
    • How to set profile attributes

    Handover How To​s

    • Fallback
    • Chatbot Handoff How to nail the bot to human handoff
    • How to pause and resume a bot in Front
    • How to Enable or Disable Push Notification
    • How to hand over to a human agent
    • Send text versus trigger event
    • How to setup handoff with Front
    • THow to trigger flows inside Front

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    • Analytics
    • Data retention

Send and receive files or attachments

You can use the Flow.ai platform to integrate your AI bot with external services. That's also where sending and receiving files or attachments come in handy.

Sending files can be useful when working with receipts, ticket or other documents. A common data type that is used for sending file is .pdf. Receiving files from an end-user is a less populair feature but can be used to receive document or pdf files.

In this guide we will show you how to send and receive files.

Hosting files

To allow the sending and receiving of files within Flow.ai, it is important to first host the files and set them public. This can be done with hosting services like Google Cloud, Imgur or AWS. After this is done, the URLs of the hosted files can be easily copied and pasted into the Flow.ai platform.

Sending files

We start with creating a new flows and a text trigger. Then we drag & drop the File Reply onto the canvas. Add a title and url to corresponding file and we're done.

Sending a pdf file with a bot

Receiving files

In order to receive a file we create a new flow and this time we add the File Trigger. That means that whenever the user uploads a file when being at corresponding step in a Flow, the bot continues.

Receive documents and pdf by a chatbot

Other Media: Images, Videos, Audio and location

Besides sending and receiving files, similar steps can be used to reproduce a flow that contains images, videos, audio or location. This allows you to create rich experiences and integrate your chatbot solutions with other services.

← How to pause a botHow to deal with unexpected input →
  • Hosting files
  • Sending files
  • Receiving files
  • Other Media: Images, Videos, Audio and location
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