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›Handover How To​s

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    • How to use timers
    • How to integrate with Zapier
    • How to increase web widget engagement
    • How to use Conditions
    • How to set parameters using buttons
    • How to send conversational reviews
    • Count sessions per Channel or Widget
    • How to use entities instead of multiple intents
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    Code How To​s

    • Code actions best practices
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    • How to use math in a bot
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    • Create Parameters with Cloud Code Actions
    • How to use quick replies in code actions
    • How to add a delayed opening to the web widget
    • How to build a chatbot quiz for WhatsApp
    • How to catch API errors within Code actions
    • How to verify user input
    • How to check if an object property is undefined
    • How to create a dynamic opening based on the part of t…
    • How to create a Dynamic URL
    • How to create a Webview
    • Handle images in 3 steps
    • How to retrieve data from a database
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    • How to route your chatbot based on numeric input
    • How to send a confirmation email
    • How to send chatbot data to a database
    • How to send emails to multiple recipients
    • How to create Google maps images
    • How to use QR codes
    • How to use Javascript Comments in actions
    • How to send emails
    • How to store Parameters
    • How to capture and validate an address
    • How to find your Organization ID
    • How to work with dates
    • How to integrate with Wordpress
    • How to check if the user is on mobile or desktop
    • How to trigger bot events based on the page
    • How to combine functions in Javascript
    • How to set profile attributes

    Handover How To​s

    • Fallback
    • Chatbot Handoff How to nail the bot to human handoff
    • How to pause and resume a bot in Front
    • How to Enable or Disable Push Notification
    • How to hand over to a human agent
    • Send text versus trigger event
    • How to setup handoff with Front
    • THow to trigger flows inside Front

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    • Data retention

Send text versus trigger event

The differences between sending text and triggering events

Send text vs. Trigger event

Within Flow.ai you'll find rich UI elements such as Quick Replies, Buttons, Cards, Carousels and more. When using Quick Replies you will notice that the have several options, two of them being "Send text" and "Trigger event". This article describes the differences between "Send text" and "Trigger event"

send text vs trigger event

Sending text

When selecting "Send text" from the drop down menu you'll be asked for a label and for a value. The label of the button shows the text that is visible for your end-user within the button or quick reply, while the value represents the actual text value that will be send into the platform when your end-user uses the button. Make sure that the text that is being send into the platform should also be a text trigger for another flow, otherwise you'll have people being stuck in between flows.

The option of send text is often used for:

  • Increased customer interaction
  • Faster communication
  • Steering the user
send text vs trigger event example

Trigger event

The "Trigger event" option can only link to events. You can have a flow starting with an event or you could have an event somewhere in the middle of a flow. This allows you to link to specific parts within your design.

A great example is the feedback flow. You probably want your users to enter a feedback flow only after a question has been handled by the bot. In this scenario it might be wise to use the "Trigger event" with a label "Leave your feedback" and event "Feedback"

The option of trigger event is often used for:

  • Linking to specific parts within your design
  • Looping of flows
  • Guiding the user
← How to hand over to a human agentHow to setup handoff with Front →
  • Sending text
  • Trigger event
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