Documentation - Khoros Flow
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›Customer service

Integrations

  • Overview
  • Messaging

    • Capabilities
    • Web widget
    • WhatsApp
    • Messenger
    • Telegram
    • Twilio
    • MessageMedia

    Customer service

    • Coosto
    • Freshchat
    • Front
    • Khoros
    • Sparkcentral
    • Zendesk

    Analytics

    • Chatbase
    • Google Analytics

    Voice

    • Twilio Voice
    • Alexa
    • Google Assistant

    Other

    • APIs
    • Slack
    • Zapier

Khoros

Flow.ai integrates seamless with Khoros to combine messaging automation and agents

Installation

  1. To connect Khoros with Flow.ai you will need to contact Khoros customer support. They can provide you any required information.
  2. Add a new Khoros integration within the Flow.ai dashboard integrations section by pressing the + button
  3. Add all required information and press save

Bot name

A name that represents your bot within Khoros

Username and password

A valid Khoros username and password dedicated to your bot

Company key

You can find this within the login URL for Khoros. For example https://*awesomecorp*.response.lithium.com/ in this example it would be awesomecorp.

Region

Choose the region you are located. Either EU or US.

Channel

Choose the channel you would like to connect.

Note:

You can connect to multiple channels by adding them as separate Khoros integrations

Phone number

If you selected WhatsApp you will need to add the connected WhatsApp phone number

External ID

This information is provided by Khoros customer support

Contact Email Address

An email address of your technical support

Khoros iframe

Flow.ai provides a way for customer service agents to trigger bot events within Khoros. Please provide the IFrame URL to Khoros support and enter the IFrame Secret within Flow.ai.

Applying tags

Flow.ai synchronizes tags that exist within Khoros. You can automatically apply tags to conversations in Khoros by adding a tag using Flow.ai that uses the exact same name (or group name and name combined).

Capabilities

Using Khoros and Flow.ai you can connect to different messaging channels. The following table provides an overview of the capabilities of each channel you can connect with.

Brand messengerMessengerWhatsAppTelegramSMSGoogle Business MessagesApple Business MessagesTwitter
Reply actions
Text
Emojis
Animated gifs
Event
Image
File
Video
Audio
Location
Card
Carousel
List
Buttons
Quick replies
Webviews
Triggers
Text
Any text
Event
Unknown
Image
File
Video
Audio
Location
Timer
Other
Tags
Notes
Link & trigger

FAQs

Can I connect multiple bots with the same credentials and information?

No, it's not possible to connect multiple first responder bots. You'll have to remove any existing Khoros integrations within Flow.ai if you'd like to connect it to a different project

Can I send WhatsApp templated messages using Khoros and Flow.ai?

Yes, you can using the broadcast API. To reach customer you will need to use an author ID. Please contact Khoros support to provide all necessary information.

I've added a tag in Khoros and Flow.ai but it's not added in Khoros?

Due to performance reasons tag names are "cached" for a certain time within Flow.ai. You can rRe-save the Khoros integration settings inside FLow.ai to reload the list of tags from Khoros.

← FrontSparkcentral →
  • Installation
    • Bot name
    • Username and password
    • Company key
    • Region
    • Channel
    • Phone number
    • External ID
    • Contact Email Address
  • Khoros iframe
  • Applying tags
  • Capabilities
  • FAQs
    • Can I connect multiple bots with the same credentials and information?
    • Can I send WhatsApp templated messages using Khoros and Flow.ai?
    • I've added a tag in Khoros and Flow.ai but it's not added in Khoros?
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