WhatsApp is a channel that is built fundamentally on trust, safety and privacy. One of the reasons why so many people use WhatsApp is because it’s spam and advertisement free.
Capabilities
WhatsApp supports a wide arrange of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.
Configuration
Flow.ai provides an official WhatsApp Business API integration that connects a project to WhatsApp. WhatsApp has a strict approval process for businesses, but we've made it super easy to start testing chatbot on WhatsApp in minutes.
Overview
Flow.ai connects through a WhatsApp Business Service Provider (WBSP) and is a Facebook approved ISV. In order to connect with WhatsApp you'll need to reach out to our sales or support team.
What you'll need
Make sure your business and use case complies with the WhatsApp Business API policy and WhatsApp Commerce Policy.
After contacting us for connecting with a custom WhatsApp phone number you will need to provide additional information and complete the validation process.
Facebook Business Manager ID
First, you will need a Facebook Business Manager ID to initiate a request authorising Flow.ai to message on your behalf. Read the official Facebook documentation for details on how to get this info.
WhatsApp Number
Secondly you will need a phone number that is reachable (phone or texting) and not yet used for WhatsApp. If you need more information regarding phone numbers
Once you have this information, please contact us and we’ll submit your request to WhatsApp.
Testing
Testing your bot live on WhatsApp can be done in a couple of minutes.
- Choose the project to which you would like to connect WhatsApp using the top left drop-down menu:
- Go to the “Integrations” section and press the “+” sign:
Select the WhatsApp integration
Add a testing phone number in the following format:
+31638678616
When you want to test WhatsApp you can use the preview button in the topbar. This will open the Flow.ai test account. You are able to add up to 10 test phone numbers.
If you want to test different projects connected to WhatsApp, simply re-add your phonenumber to the different projects. WhatsApp will only reply to a single project.
FAQ
WhatsApp provides an official WhatsApp FAQ