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Handover action

Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state.

Integrations

Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.

Hand back

Handing back a conversation to the bot is done within a customer service solution or the Flow.ai Chat app.

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