Quick replies are a great way to walk the user through a specific flow, by suggesting various courses of action. A quick reply, once tapped, will insert a reply on behalf of the user. Quick replies are invaluable when building a bot or automated conversation flow, because they keep your user focused and provide clear instructions on how to proceed.
Each quick reply button has an associated action, which should uniquely identify the intent of the action. When the user answers with one of the suggested quick replies.
Quick replies can complete the following action:
- Trigger an event
- Send text as the user
Unlike buttons, quick replies disappear after the user taps on one or if a new inbound or outbound message arrives.