Resolve your conversations automatically without having to archive them manually. The resolve action works like the handover but instead of moving a conversation into a handover state it resolves it.
Conversation can be resolved with:
Reason(fixed): bot, agent
Resolution(free text): ‘ABC’, ‘spam’ etc
Both the reason and resolution can be used for analytics purposes.
Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before certain date.
To enable this feature within your project settings you'll have to upgrade to an enterprise plan.
You can read more about automatic resolves here.