Resolve action

Resolve your conversations automatically without having to archive them manually. The resolve action works like the handover but instead of moving a conversation into a handover state it resolves it.

Conversation can be resolved with:

  • Reason (fixed): bot, agent
  • Resolution (free text): ‘ABC’, ‘spam’ etc

Note:

Both the reason and resolution can be used for analytics purposes.

Automatic resolves

Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before certain date.

Note:

To enable this feature within your project settings you'll have to upgrade to an enterprise plan.

You can read more about automatic resolves here.

← Handover