Resolve action
Resolve your conversations automatically without having to archive them manually. The resolve action works like the handover but instead of moving a conversation into a handover state it resolves it.
Conversation can be resolved with:
Reason
(fixed): bot, agentResolution
(free text): ‘ABC’, ‘spam’ etc
Note:
Both the reason and resolution can be used for analytics purposes.
Automatic resolves
Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before certain date.
Note:
To enable this feature within your project settings you'll have to upgrade to an enterprise plan.
You can read more about automatic resolves here.