Terms of Use

Thanks for using Flow.ai.

Please read these Terms carefully.

By using Flow.ai or signing up for an account, you’re agreeing to these Terms.

This is a legal agreement. We’ll start with the basics, including a few definitions that should help you understand this agreement. Flow.ai (“flow.ai” or the “platform”) is a digital interaction platform offered through the URL www.flow.ai (we’ll refer to it as the “Website”) that allows you to combine channels, services and integrations to automate customer interactions. Flow.ai is owned and operated by Flow.ai VOF a Dutch corporation (“flow.ai,” “we,” or “us”).

Flow.ai has employees, independent contractors, and representatives (“our Team”). As a customer of the platform or a representative of an entity that’s a customer of the platform, you’re a “User” according to this agreement (or “you”, “customer”, “member”, “account”).

These Terms of Use (“Terms,” including our Privacy Policy, Acceptable Use Policy, API Guidelines, Copyright Policy and Brand Guidelines) define the terms and conditions under which you’re allowed to use Flow.ai, and how we’ll treat your account while you’re a User. They apply to you whether you are on a free or paid account, with the exception of accounts on an Enterprise plans.

For Enterprise plans we draw up a custom agreement that takes precedence over the terms described in this Agreement.

If you have any questions about our terms, feel free to contact us.



In order to use Flow.ai, you must:

By using Flow.ai, you represent and warrant that you meet all the requirements listed above, and that you won’t use Flow.ai in a way that violates any laws or regulations. (Representing and warranting is like making a legally enforceable promise.) Flow.ai may refuse service, close accounts of any users, and change eligibility requirements at any time.

We will notify accounts via email one day in advance of account closure, unless we are required to do so to ensure the security, safety or continuity of other Users.


The Term begins when you sign up for Flow.ai and continues as long as you use the platform. Clicking the button and entering your username means that you’ve officially “signed” the Terms.

If you sign up for Flow.ai on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms on their behalf.

Closing Your Account

You or Flow.ai may terminate this Agreement at any time and for any reason by giving Notice to the other party. We may suspend our platform to you at any time, with or without cause.

If the situation occurs that you are on a paid account and you have paid for days that you could not use the service, you are entitled to a refund for those days.

Once terminated, we may permanently delete your account and all the data associated with it, including your interactions from our platform.

If you don’t log in to your account for 12 or more months, we may treat your account as “inactive” and permanently delete the account and all the data associated with it.


We may change any of the Terms by posting revised Terms of Use on our Website and by sending an email to the last email address you gave us.

Unless you terminate your account within ten (10) days, the new Terms will be effective immediately and apply to any continued or new use of Flow.ai. We may change the Website, the platform, or any features of the platform at any time.

Account and Password

You’re responsible for keeping your account name and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You’ll immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses or damages due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password. We may ask you questions to determine if you own the account.

Account Disputes

We don’t know the inner workings of your organization or the nature of your personal relationships, and we don’t arbitrate disputes over who owns an account. You won’t request access to or information about an account that’s not yours, and you’ll resolve any account-related disputes directly with the other party. We decide who owns an account based on the content of the interactions and settings in that account, and if multiple people or entities are identified in the content, then we’ll rely on the contact information listed for that account.


Pricing Changes

We may change our pricing plans at any time by posting a new pricing structure to our Website and sending you a notification to the last email address you gave us.


Proprietary Rights Owned by Us

You will respect our proprietary rights in the Website and the software used to provide Flow.ai (proprietary rights include patents, trademarks, service marks, trade secrets, and copyrights). You may only use our brand assets according to our Brand Guidelines.

Proprietary Rights Owned by You

You represent and warrant that you either own or have permission to use all of the material with our Platform. You retain ownership of the materials that you upload to the Platform. We may use or disclose your materials only as described in these Terms and our Privacy Policy.

Privacy Policy

We may use and disclose your information according to our Privacy Policy. Our Privacy Policy will be treated as part of these Terms.

Right to Review Content

We may view, copy, and internally distribute content from your account to create algorithms and programs (“Tools”) that help us spot problem accounts. We use these Tools to find Users who violate these Terms or laws. For example, We study data internally to make our platform smarter and create better experiences for customers and end-users.

This data is anonymous and does not include any personal, sensitive or similar information from you, or persons interacting with your project on Flow.ai.


General Rules

You are required to follow these rules:

Reporting Abuse

If you think anyone is violating any of these Terms, please notify us immediately. If you received spam you think came from a Flow.ai user, please report it to our abuse team.

Bandwidth Abuse/Throttling

You may only use our bandwidth for use of Flow.ai projects. We provide image and data hosting only for use with the platform, so you may not host images on our servers for anything else (like a website). We may throttle your sending or connection through our API at our discretion.

Compliance with Laws

You represent and warrant that your use of Flow.ai will comply with all applicable laws and regulations. You’re responsible for determining whether our Services are suitable for you to use in light of any regulations like HIPAA, GLB, EU Data Privacy Laws, or other laws. If you’re subject to regulations (like HIPAA) and you use our Service, then we won’t be liable if our Service doesn’t meet those requirements.

If you’re located in the European Economic Area (EEA) or interact with anyone in the EEA, you represent and warrant that in creating your solution, sending messages via Flow.ai, and collecting information as a result of customers interacting with your solution, you:


Limitation of Liability

To the maximum extent permitted by law, you assume full responsibility for any losses or damages that results from your use of the platform. We and our Team won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages. Our total liability for all claims made about the platform in any month will be no more than what you paid us for the platform the month before.

No Warranties

To the maximum extent permitted by law, we provide the material on the platform as is. That means we don’t provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Since people use Flow.ai for a variety of reasons, we can’t guarantee that it will meet your specific needs.


You agree to indemnify and hold us and our Team harmless from any losses, including attorney fees that result from any claims you make that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that you or someone using your password did something that, if true, would violate any of these Terms.

Attorney Fees

If we file an action against you claiming you breached these Terms and we prevail, we’re entitled to recover reasonable attorney fees and any damages or other relief we may be awarded.

Equitable Relief

If you violate these Terms then we may seek injunctive relief (meaning we may request a court order to stop you) or other equitable relief.

Subpoena Fees

If we have to provide information in response to a subpoena related to your account, then we may charge you for our costs. These fees may include attorney and employee time spent retrieving the records, preparing documents, and participating in a deposition.


We and our Team aren’t responsible for the behavior of any advertisers, linked websites, or other Users.


Notice to U.S. Government End Users

The platform, including all documentation, are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, and consist of “Commercial Computer Software” and “Commercial Computer Software Documentation.” The Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users:

only as Commercial Items, with the same rights as all other end users, and according to the Terms Published and Unpublished rights are reserved under the copyright laws of the United States. Manufacturer is The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, Georgia 30308.


You may not assign any of your rights or obligations under this agreement to anyone else. We may assign our rights to any other individual or entity at our discretion.

Force Majeure

We won’t be held liable for any delays or failure in performance of any part of the platform, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers.


Even if this Agreement is terminated, the following sections will continue to apply: Proprietary Rights Owned by Us, Proprietary Rights Owned by You, Compliance with Laws, Limitation of Liability, No Warranties, Indemnity, Choice of Law, Severability, and Entire Agreement.


If it turns out that a section of this Agreement isn’t enforceable, then that section will be removed or edited as little as necessary, and the rest of the Terms will still be valid.


The headers and sidebar text are provided only to make this agreement easier to read and understand. The fact that we wrote these Terms won’t affect the way this Agreement is interpreted.

Amendments and Waiver

Amendments or changes to these Terms won’t be effective until we post revised Terms on the Website and by sending an email to the last email address you gave us. If we don’t immediately take action on a violation of these Terms, we’re not giving up any rights under the Terms, and we may still take action at some point.

No Changes in Terms at Request of User

Because we have so many Users, we can’t change these Terms for any one User or group.

Further Actions

You’ll provide all documents and take any actions necessary to meet your obligations under these Terms.

Notification of Security Breach

In the event of a security breach that may affect you, we’ll notify you of the breach and provide a description of what happened.


Any notice to you will be effective when we send it to the last email or physical address you gave us or posted on our Website.

Entire Agreement

These Terms, our Privacy Policy, API Policy (all of which are incorporated into these Terms by reference), and any additional terms you’ve agreed to by turning on specific features (“Additional Terms”) make up the entire agreement and supersede all prior agreements, representations, and understandings. Any Additional Terms will be considered incorporated into these Terms when you activate the feature.

Where there’s a conflict between these Terms and the Additional Terms, the Additional Terms will control.

Congratulations! You’ve reached the end. Thanks for taking the time to learn about Flow.ai’s policies.

Choice of Law

Any of the terms mentioned in these Terms of Services, are solely controlled by Dutch law.