A Chatbot Platform for Pros.
Visually design your bot. Extract data and make it dynamic. Go beyond simple FAQs and create immersive experiences
Don't code, but design flows.
Drag and drop, and visually branch conversations. Smarter tools to get the basics done faster, leaving more time for perfecting the tone of voice.
More than text and buttons.
Capture user input more easily with built-in webviews to create date pickers and multiple select lists.
Tailored for each channel.
One of a kind channel specific design. Hand-tailor the experience for Facebook Messenger, WhatsApp, RCS and more
Use code when you want.
Call APIs within the context of a conversation or built custom logic. It's up to you using Code and Webhook actions
Build it once, connect it everywhere.
Go beyond text and buttons. Use built-in webviews to create date pickers and multiple select lists.
Seamless handover.
Connect to customer service tools and create the perfect hybrid solution with human agents. Support complex fallback, handover and hand-back scenarios
Work together
Do it yourself or create chatbots as a team. Any change is live synced instantly
Start the conversation
Grow an audience, create segments, schedule and broadcast messages.
Training assistance
Having a hard time adding training data? No worries, we help you by generating training examples on the fly
Create smarter chatbots.
Flow.ai is powered by state-of-the-art technology like BERT, NLP and machine learning. Forget about linear flows using the context and state aware Medusa engine
Feature By Feature.
Conversational Design
Everything needed to design and build conversation flows without code
Templates
Pre-built project templates for use cases like customer service
Managing flows
Group, re-order and re-use hundreds of flows
Branching
Apply context within flows by branching them for different follow ups
Conditions
Without any code, dynamically branch flows based on tags, params or other conditions
Handle Input
Trigger flows and extract data from different types of user input
Text
Match user input using natural language processing, fuzzy phrases, exact matches and patterns
Images and media
Deal with files, images, audio or videos send by customers
Locations
Handle location information to trigger flows
Events
Trigger flows based on system events, like pressing a button, opening a web widget or viewing a web page
Unknown
Deal with any input your project is not expecting or trained for
Cancelable Timers
Apply timers to wait for user input and make them cancellable whenever a user does send input
Natural language processing
State-of-the-art proprietary conversational AI and Machine learning engine
Intent classification
Add training data and train the system for intent recognition
Context aware
The engine keeps context and learns from the flow designs
Sentiment analysis
Measures sentiment to be used within business rules and analytics
Re-use intents
Re-use the same intents within different flows
Import and export
Copy and paste intent and entity lists, or import and export them as csv files
Generate Training data
Automatically generate new examples for intent training data (available for EN, NL)
Enable or disable ML
Disable machine learning on intent level
Noise intent
Train the AI what it should not match
Extract data
Extract data using entities and slot filling
Slot filling
Capture a wide range of data and validate it. Support for dates, phone numbers, custom lists and many more
Entity extraction
Annotate and extract contextual data within text input using entities
Custom entity type
Create custom lists for entity data, like products or store locations
System entities
Builtin support for email, phone numbers, numbers, URLs and many more
Send Replies
Conversation content management. Reply to input based on the richness of any channel
Text variations
Send back text replies and vary the response
String templates
Use params and data dynamically inside any reply that features text
Cards and buttons
Send cards, carousels and rich elements like buttons with channels that support it
Delayed responses
Configure timed delays to tweak the user experience
Trigger events
Break up and reuse flows or redirect users to different flows using events
Reply SDK
We provide a JavaScript library that makes it easy to create JSON replies to be send by webhooks or code actions
Webviews
Create experiences that require a more complex user interface, such as picking seats to book, or browsing available dates.
Payments
Allow consumers to make purchases within the conversation using our builtin Stripe support or your own preferred payment solution.
Integrate and customize
Connect to external services or add custom logic
Execute custom code
Run custom code within the context of a flow and send dynamic replies
Call webhooks
Make calls to a webhook within context of a flow and send replies
Trigger Zapier
Trigger a zap within the context of a Flow
Customer service
We provide builtin support for different third-party solutions
CRMs
Using our APIs, code and webhook actions it’s easy to connect with any CRM like Hubspot or Salesforce
IP whitelisting
We can provide static IPs for IT departments to whitelist access
Deploy
Connect to different channels like messaging apps
Built-in channels
Connect directly to various popular messaging channels like WhatsApp and Facebook Messenger
Web widget
We provide a customizable web widget you can embed on any website
APIs & SDKs
Use our various APIs and SDKs to integrate Flow.ai in custom apps, sites or backend applications
Broadcast
Grow an audience and send scheduled messages
Grow an audience
Build up a list of contacts across different channels
Import contacts
Import a list of contacts with MSISDNs
Segments
Segment contacts based on channels and tags
Schedule
Send a message directly or schedule a repeating broadcast
Templated messages
We support sending WhatsApp templated messages
Analyse
Measure and analyse your project
Analytics
View different measurements like messages, users, and sentiment within a dashboard
Tags
Add and remove tags to measure specific conversion points
Export
Download any meta data in CSV format
External services
We have builtin support for popular analytic services like Google Analytics
Internalisation
Built-in language and time zone support
Date & time
We provide timezone support by default and allow conversion using code actions
Multi-language support
Create your project in any language. We have system entity entity support for 48 languages
Collaborate
Live collaboration and team management
Live sync
Changes in flows, intents and code actions are synced live between team members
Projects & organisations
Create multiple projects and organisations to collaborate
Permissions
Assign different roles to team members to limit functionality
External services
We have builtin support for popular analytic services like Google Analytics
Get started today
