Intelligent IVR.
Create voice and IVR bots to deliver
immersive conversational experiences
Design your IVR system.
Your IVR should be flexible enough to match the movements of customer preferences. Flow.ai provides you the tools to add new features, tweak existing ones, and iterate your IVR easily.
Drag and drop
Maak eenvoudige IVR flows of intelligente voice assistants met behulp van een krachtige drag & drop interface
Speech & numbers
Mix and match speech recognition with DTMF (dual-tone multi-frequency) input
Route or deflect
Forward calls to agents or deflect to async messaging channels like WhatsApp or SMS
The future contact center solution.
A complete solution that will modernize any existing phone system
Connect and integrate
Tie an intelligent IVR to a SIP trunk or call center solution like Genesys or Avaya. Connect a CRM or other external service using webhooks and code actions
Conversational AI
Recognize caller intents or capture data from the conversation. Create flows that can even be conducted without requiring a live agent at all.
Multi-lingual
Craft the IVR once and translate it for more than a 100 languages and regions. Use the built-in text-to-speech for 26 dialects and voices
Prototype, test, and collaborate.
Create, test, deploy, iterate. We've made it a joy for multi-disciplinary teams to collaborate in a single environment
Work together
Any work is live synchronised with any team member
Test and debug
Try your ideas and trace what happens
Easy deploy
Create multiple projects for development, staging and production
Developers
Make it dynamic by allowing developers to tie in custom logic
Feature By Feature.
IVR Design
Everything needed to design and build IVR flows without code
Drag and drop UI
Visually create flows by dragging and dropping triggers and replies on a canvas
DTMF
Ask a customer to press a single digit for classic IVR phone menus
Speech recognition
Ask a user for voice input with automatic speech-to-text, over 100 languages supported
Delay
Add short pauses between messages to tweak the dialog
Forward calls
Forward a call to a different phone number or human agent
Deflect calls
Deflect a call to a different channel like WhatsApp or SMS
Templates
Pre-built project templates for use cases like customer service
Managing flows
Group, re-order and re-use hundreds of flows
Branching
Apply context within flows by branching them for different follow ups
Conditions
Without any code, dynamically branch flows based on tags, params or other conditions
A/B test
Test flows and replies using A/B test conditions
Reply
Conversation content management. Reply, deflect or take action on calls.
Speech-to-text
Send back dynamic replies using builtin text-to-speech
Voices
Choose one of dozens voices in 24 different languages
Pre-recorded audio
Have full control of the output using audio
Notes
Add notes to transcribe the conversations
Tags
Add tags to measure or route calls to the correct deparment
SMS or WhatsApp
Reply or send confirmation on messaging channels like WhatsApp and SMS
Natural language processing
State-of-the-art proprietary conversational AI and Machine learning engine
Intent classification
Add training data and train the system to detect intent within conversations
Context aware
The engine keeps context and learns from the flow designs
Sentiment analysis
Measures sentiment to be used within business rules and analytics
Re-use intents
Re-use the same intents within different flows
Import and export
Copy and paste intent and entity lists, or import and export them as csv files
Noise intent
Train the AI what it should not match
Extract data
Extract data using entities and slot filling
Slot filling
Capture a wide range of voice input and validate it. Support for dates, phone numbers, custom lists and many more
Entity extraction
Annotate and extract contextual data voice or DTMF input using entities
Custom entity type
Create custom lists for entity data, like products or store locations
System entities
Builtin support for e-mail, phone numbers, numbers, URLs and many more
Integrate and customize
Connect to external services or add custom logic
Execute custom code
Run custom code within the context of a flow and send dynamic voice replies
Call webhooks
Make requests to a webhook within context of a flow and send replies
Trigger Zapier
Trigger a zap within the context of a Flow
Customer service
We provide builtin support for different third-party solutions
CRMs
Using our APIs, code and webhook actions it’s easy to connect with any CRM like Hubspot or Salesforce
IP whitelisting
We can provide static IPs for IT departments to whitelist access
Deploy
Connect to different phone systems
SIP trunks
Connect directly to using industry standards like SIP
Phone numbers
Receive calls on a dedicated phone umber
Analyse
Measure and analyse your project
Analytics
View different measurements like calls, users, and sentiment within a dashboard
Tags
Add and remove tags to measure specific conversion points
Export
Download any meta data in CSV format
External services
We have builtin support for popular analytic services like Google Analytics
Internalisation
Built-in language and time zone support
Date & time
We provide timezone support by default and allow conversion using code actions
Multi-language support
Create your project in any language. We have system entity entity support for 48 languages
Collaborate
Live collaboration and team management
Live sync
Changes in flows, intents and code actions are synced live between team members
Projects & organisations
Create multiple projects and organisations to collaborate
Permissions
Assign different roles to team members to limit functionality
External services
We have builtin support for popular analytic services like Google Analytics
Want to learn more?
