per 100 sessions
|Over 5,000||+ $0.13/mo|
|Over 10,000||Enterprise Plan|
What is a session?
Successful interaction between your app and a client is considered as a session, regardless the number of messages.
- You won't be charged for ineffective chats with default interactions
- We start counting new sessions when there is no interaction between your bot and a client for 15 minutes
How are sessions calculated when I have multiple projects?
Sessions are summed over projects.
If you have two projects: project A and B, and project A has 9,000 sessions a month and project B 6,000 sessions, your total amount is 15,000 sessions.
Which support options do you have?
We offer different types of support. Community, for our Free users, Premium support for all our clients on Pro and Enterprise plans.
SLA level support is also available within our Enterprise pricing plans. The costs are a minimum of $1,000 or 20% of total monthly usage with a minimum of 3 month commitment.
What are your support response times?
|Best effort||24 hours first response 1||4 hours first response 1|
|Slack, Forum||E-mail, Slack||E-mail, phone, Slack 2|
Upgrading to paid service
You can upgrade your free plan to a paid subscription anytime you want.
When can I cancel a subscription?
Our Pro plan is a monthly subscription that you can downgrade to a Free plan anytime you want.
Please note that you will need to remove any team members manually.
After unsubscribing we will send you a final invoice for session usage by the end of the month (if applicable).
Can you send me an invoice?
Due to the large volume of inquiries we receive, we cannot process contracts, forms or purchase orders at this time for our Pro plans.
We do send invoices to our Enterprise accounts.
Do you have a discount for non-profits?
No we do not. But if you are an educational institution, please feel free to