What is a session?
Successful interaction between your app and a client is considered as a session, regardless the number of messages.
- You won't be charged for ineffective chats with default interactions
- We start counting new sessions when there is no interaction between your bot and a client for 15 minutes
How are sessions calculated when I have multiple projects?
Sessions are summed over projects.
If you have two projects: project A and B, and project A has 9,000 sessions a month and project B 6,000 sessions, your total amount is 15,000 sessions.
Which support options do you have?
We offer different types of support. Community for our Pro Plan customers and Premium support for Enterprise plans.
SLA level support is available within our Enterprise Plans. Our Enterprise Plans start at 999per month with a minimum of 12 month commitment.
What are your support response times?
|Best effort||24 hours first response 1||4 hours first response 1|
|Slack, Forum||E-mail, Slack||E-mail, phone, Slack 2|
Upgrading to paid service
You can upgrade your plan to a Pro Plan anytime by clicking the Upgrade button on top after logging in.
Are you having high volumes +10K per month, please contact [email protected] for an Enterprise Plan.
When can I cancel a subscription?
Our Pro plan is a monthly subscription that you can cancel anytime you want.
Please note that you will need to remove any team members manually.
After unsubscribing we will send you a final invoice for session usage by the end of the month (if applicable).
Can you send me an invoice?
For Pro Plans, you will receive a monthly email that includes a link to your invoice.
Due to the large volume of inquiries, custom invoices are only available for Enterprise Plans.
Do you have a discount for non-profits?
No we do not.