FAQ
What is a session?
Successful interaction between your app and a client is considered as a session, regardless the number of messages.
- You won't be charged for ineffective chats with default interactions
- We start counting new sessions when there is no interaction between your bot and a client for 15 minutes
How are sessions calculated when I have multiple projects?
Sessions are summed over projects.
If you have two projects: project A and B, and project A has 9,000 sessions a month and project B 6,000 sessions, your total amount is 15,000 sessions.
What is a live project?
A project is a voice app, chatbot or other solution. Only live projects can interact with your customers or end users.
Upgrading to paid service
You can upgrade your free trial to a paid subscription during your trial or after it expires.
What happens after my trial ends?
At the end of a trial, your data and setup remains intact. You can still test your app or bot, but any live project will go offline.
Extending your trial
Our 14-day free trial gives you a taste of Flow.ai and time to evaluate if it's right for you.
However, we understand that sometimes two weeks isn't enough. Reach out to us if you'd like to extend your trial period.
Which support options do you have?
We offer different types of support. Community, for our Startup plan users, Premium support for all our clients on Business and Enterprise plans.
SLA level support is also available within our Enterprise and Custom pricing plans. The costs are a minimum of 1,000 or 20% of total monthly usage with a minimum of 3 month commitment.
What are your suport response times?
| Community | Premium Support | SLA |
|---|---|---|
| Best effort | 24 hours first response 1 | 4 hours first response 1 |
| Slack, Forum | E-mail, Slack | E-mail, phone, Slack 2 |
Can you send me an invoice?
Due to the large volume of inquiries we receive, we cannot process contracts, forms or purchase orders at this time for our Startup and Business plans.
We do send invoices to our Companies and Custom Company plans
Do you have a discount for non-profits?
No we do not. But if you are an educational institution, please feel free to reach out to us
