Privacy Policy

During the processing we conform to the requirements of the applicable data protection legislation. This means we:

Flow.ai is the party responsible for all data processing. In this privacy policy, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.

Access to app


Within our app, you can access a management environment where you can set, specify and change settings.

For this purpose, we use your email address, IP address, profile picture and name. We have a legitimate interest in doing this. We store this information until our services to you have ended.

Subscription


Via Flow.ai you can take out a paid subscription.

For this purpose, we use your payment details. We do this on the basis of your consent. We store this information until you cancel your subscription and seven years thereafter (the legal retention period).

Providing to Third Parties


To handle your paid subscriptions, we work together with: Stripe. Stripe is established outside the EU.

Statistics and profiling


We keep statistics on the use of our online service. These statistics help us to, for example, only show you information that is relevant to you. We may combine personal data to get to know more about you. We will of course respect your privacy at all times. If you do not want us to do these statistics, please let us know.

For this purpose, we use your email address and name and address details.We do this on the basis of your consent. We store this information for six weeks.

Promotion


Other than our website, we can inform you about new products or services:

You can object at all times against this promotional communication. Every e-mail contains a unsubscribe link. On social media, you can block us or use the cancellation option.

Publication


We will not publish your customer data.

Providing Data to Third Parties


Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required so by law (for example, when the police demands access to personal data in case of a suspected crime).

Statistics


We keep statistics on the use of our online service

Cookies


Our website makes use of cookies. Cookies are small files in which we can store information, so that you do not have to fill that information again. We can also use them to see whether you are visiting us again.

The first time you visit our online service, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.

You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.

Google Analytics


We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We do not allow Google to use information obtained by Analytics for other Google services, and we anonymise the IP-adresses.

Yandex Metrica

We use Yandex Metrica heat an click maps to help us improve website and platform usability.

Hubspot

We use Hubspot as our customer relationship management tool. Hubspot also places a cookie that helps us anlyzing website visits.

Security


Flow.ai cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers.

However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Changes to this Privacy Policy


We reserve the right to modify this policy. We recommend that you consult this policy on a regular basis, so that you remain informed of any changes.

Inspection and Modification of your Data


You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

You have the following right:

Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person.

Complaints


If you think that we are not helping you in the right way,please contact us:


Flow.ai
Burgemeester Brokxlaan 12
5041 SB Tilburg
[email protected]

Updates to this policy

We reserve the right to modify this Policy from time to time.

The Rest

This policy is part of our Terms of Use. This policy doesn’t create or imply any partnership, agency, or joint venture.

Thanks for taking the time to read our Privacy Policy.