Virtual agents act as first responders but are able to pass the ongoing conversation to a live agent, ensuring the best possible customer experience
Deploy your bot on all chat, social, and messaging channels supported by Sparkcentral’s platform with builtin support for tagging and conversation resolving
Sparkcentral is a global SaaS Digital Customer Service platform. It provides a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels including: WhatsApp Enterprise, Facebook, Facebook Messenger, Instagram, SMS and modern live chat SDKs for In-Web and In-App messaging. Some of the companies using Sparkcentral are large enterprises like Zappos, Emirates, Air Canada, Engie, KBC, AXA, MTN, Direct Tv, Noon, citizenM hotels, Netflix and Slack to name a few. Combining Flow.ai you can create unique Virtual Agents and seamlessly collaborate with your live agents in a way that yields highest contact center productivity gains and best customer experience.
Sparkcentral possess well documented operational best practices and proven ROI models in various industries. Companies using Sparkcentral and WhatsApp see costs drop while increasing NPS and CSAT. The more successful a client is, the more successful Sparkcentral becomes.