Connect to different channels and combine AI and human agents. Provide customer care and watch customer satisfaction improve.
Learn from your bot and agents and take the right action with operational metrics alongside your customer experience analytics.
When you are looking for a platform to help you engage with your customers, Tracebuzz is exactly what you are looking for. With their leading customer engagement software, prior known as Lithium and Spredfast, Tracebuzz enables their clients optimizing their customer service in the best possible way.
Tracebuzz is all about combining the strenghts of both AI and human agents in order to achieve the best outcome in terms of user experience and engagement. They have a very humble team of hard working people with a lot of passion, working on a mission to offer the best help to companies who want to connect with their customers.
